FAQ'S
Brand Info
What's Crickels?
Crickels is a delightful kid's fashion store specializing in creating fashionable clothing for children. From adorable dresses and trendy tops to stylish bottoms and cozy outerwear, Crickels offers a wide range of one-of-a-kind pieces that are perfect for your little ones. With a team of talented designers, Crickels ensures that each garment is crafted with utmost care and attention to detail. You can expect the highest quality materials, enchanting prints, and captivating patterns that will make your child stand out from the crowd. Shop at Crickels for affordable and stylish kids' fashion that will make your little fashionistas shine.
How do I contact Customer Care?
At Crickels, we strive to provide a seamless shopping experience for our customers. We understand that you may occasionally have inquiries, and we're here to assist you every step of the way. Our Help and Support pages are designed to be user-friendly, offering quick access to frequently asked questions. If you can't find the information you need, our dedicated Customer Care Team is ready to assist you.
Our Customer Care Department operates from Saturday to Thursday, 10 am to 7 pm (Cairo time), excluding national holidays. We value efficient communication, and you can reach us through multiple channels. For general inquiries, you can email us at info@crickels.com. Additionally, we offer a convenient social live chat feature, allowing you to connect with our team in real-time.
At Crickels, we prioritize your satisfaction and aim to provide prompt and reliable customer support. Don't hesitate to reach out to us whenever you need assistance.
Shopping
Do l need to set up an account to place an order?
No, but We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
Is my personal information kept private?
Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation.
I've forgotten my password, what shall I do?
To reset your password, follow the 'Forgot password' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
How do I place an order?
Follow these simple steps to start shopping with us.
If you're a registered user, then just sign in to your account
If you're not registered yet then simply do by filling out our form or just connect through your Facebook\ Google account.
If you know what you're looking for, start shopping by selecting the product category links. You can also shop our latest product through the NEW IN category
link, or our OFFERS COLLECTION through the links on our home page. If you have a specific product in mind or are unsure where to start, you can simply enter a
keyword or item number in the search box on the homepage.
Once you have found an item you want to buy, select the size, and quantity you want and click on the ADD TO CART button.
You can then either continue shopping or review the items in your shopping bag by clicking on 'View your Cart'.
If you're happy with the items in your shopping bag, click CHECKOUT' to complete your order.
Can I cancel my order?
If you haven't confirmed your order yet, you can cancel it through the confirmation message you will receive once you place your order.
If your order is still within its fulfillment phase, you can contact our customer support team to submit your cancelation request.
If you have received your order already, you can submit a return request through our returns center.
Can I order over the phone or through live chat?
Sure, just contact to order from us.
Payment
What Payment Methods Are Accepted?
We accept Visa, MasterCard, and American Express credit. You can also choose to pay on delivery.
All payments are processed through a secure checkout system.
My coupon code did not work
Please check that the code/link you are using is still valid and not out of date.
All discounts cannot be used in conjunction with other promotions or discounts, please review the Terms and Conditions of the promotion.
Your code must be entered in the format in which was received. It may help to clear your cookies and cache if your code is not working.
The gift card sent to me isn't working
Please make sure that you're entering the gift card number correctly. If it's still not working, please contact our customer support team for further investigation.
Shipping
How many day take for shipping?
The delivery time differs from one place to other.
Please allow a day for us to process your order and hand it over to our shipping company: if you are from Cairo or Giza, your order will arrive within two days
And if you are from Alexandria or Down Egypt, your order will reach you within four days
And if it is from upper Egypt, your request will reach you within a week
Which destinations does Crickels ship to?
We deliver to any city inside Egypt.
Can I choose the express shipping option for my order?
No, the Express shipping option is not available
Returns
How do I return an item?
If you are not completely satisfied with your order, we offer a full refund within 14 days.
Return requests should be submitted through our returns center.
What's your return policy?
We're dedicated to providing you with the finest online shopping in Egypt and we will be happy to assist you with refunds or returns.
The return should be within 14 days.
Items returned must be in their unused condition with the original packing.
We do not accept a returned item that's worn, damaged, washed, or altered in any way.
The following items cannot be returned: Underwear, lingerie, face masks, bodysuits, socks, and swimwear. but you can check your order before paying.
In case of receiving a physically damaged product (s) from the courier, the incident should be reported within 2 days starting from the delivery date (including the regular and national holidays) to be able to take the proper action, reporting past this period will not be valid.
Can I check my order before receiving it from the courier?
Because we care about your order, you will be able to check the order while delivering it to you.
I have not received my refund
Refunds are to be done through the same payment method you used.
Credit card refunds can take from 5 to 10 business days to be reflected in your bank account.
COD orders will have their refund by transferring the amount to your bank account or the post office.
Refunds may take up to 14 working days.